The content of the site is provided by Operator, and any purchase, agreement, communication, or other transaction you engage in via the site is solely between you and Operator. LDS is not responsible for the delivery or quality of any goods or services sold or advertised through this site. Any opinions or views expressed on this site do not necessarily reflect those of LDS, and LDS does not review, verify, endorse, or otherwise vouch for the content of this site, nor is LDS in any way responsible for the content of this site. LDS WILL NOT BE HELD LIABLE FOR ANY LOSS, DAMAGE, OR OTHER CLAIM ARISING AS A RESULT OF YOUR USE OF THIS SITE. LDS AND ITS LICENSORS DISCLAIM ANY WARRANTY OF TITLE OR ANY OTHER WARRANTIES FOR ANY OF OPERATOR’S OFFERING(S) OR ANY THIRD PARTY PRODUCT(S). Please see the Terms of Service for additional limitations and exclusions.
When you visit our Site, we may collect Personal Information in a fair and lawful way. The types of information we generally may obtain can include:
We may share your personal information with trusted third parties, including service providers under contract who help with our business operations. Such third parties may have access to personal information as needed to perform their functions, but they are not allowed to use it for other purposes.
We may also disclose your Personal Information if we have a good faith belief that such action is necessary to: (a) protect and defend the rights, property, or safety of TAM, employees, other users of the Site, or the public; (b) enforce the terms and conditions that apply to use of the Site; (c) as required by a legally valid request from a competent governmental authority; or (d) respond to claims that any content violates the rights of third-parties. We may also disclose Personal Information as we deem necessary to satisfy any applicable law, regulation, legal process, or governmental request.
In addition, Personal Information we have collected may be passed on to a third party in the event of a transfer of ownership or assets or a bankruptcy or other corporate reorganization of TAM.
TAM takes reasonable steps to ensure that Personal Information is reliable for its intended use; as well as being current, accurate, and complete. As part of maintaining Personal Information which is accurate, current, and complete, we need your help. If you know that your Personal Information, which you have provided to us is no longer accurate or complete, and you cannot update or correct the data via the Site, please let us know by contacting us via the point of contact described. We cannot be responsible for the accuracy or completeness of information whose source TAM does not control.
You may access, update, and amend Personal Information included in your online TAM account or remove web payment information from our database at any time by logging into your account and making the necessary changes.
A “cookie” is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” is also called a Web bug or a pixel tag or a clear GIF. Used in combination with cookies, a Web beacon is an often-transparent graphic image, usually no larger than 1 pixel x 1 pixel, that is placed on a website or in an e-mail that is used to monitor the behavior of the user visiting the Web site or sending the e-mail.
TAM uses session ID to ensure the proper functioning and efficiency of our Site. Most Internet browsers enable you to erase cookies from your computer hard drive, block all cookies, or receive a warning before a cookie is stored. Please be aware, however, that TAM site features and services will not function properly without cookies.
We use third-party advertising companies who may place or access cookies on your computer hard drive to distinguish your web browser uniquely and to keep track of information relating to serving ads on your web browser, such as the type of ads shown and the webpages on which the ads appeared. These companies may use information about your visits to this Site and to other Sites in order to provide advertisements about goods and services of interest to you on our Site or on other third party Sites. We also may give third party advertisers the ability to tailor their advertisements on our Site using demographic and preference information we provide to them in aggregate form. This information does not identify you individually.
These companies operate under their own privacy policies and TAM encourages you to be aware of the privacy policies of such companies. TAM does not have control over or access to any information contained in the cookies that are set on your computer by third party advertisers.
Our Site does not respond to web browser “do not track” signals.
Our Site may contain links to other Sites for your convenience and information. These Sites may be operated by companies not owned by TAM. These other Sites or linked third-party Sites may have their own privacy notices, which you should review if you visit those Sites. We are not responsible for the content of any Sites not owned by TAM, any use of those Sites, or those Sites’ privacy practices.
TAM maintains administrative, technical, and physical safeguards designed to assist us in protecting the Personal Information we collect against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.
Please note that no electronic transmission, storage, or processing of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard Personal Information will never be defeated or fail, or that those measures will always be sufficient or effective. Therefore, although we are committed to protecting your privacy, we do not promise, and you should not expect, that your Personal Information will always remain private or secure. As a user of the Site, you understand and agree that you assume all responsibility and risk for your use of the Site, the Internet generally, the documents you post or access, and for your conduct on and off the Site.
To further protect yourself, you should safeguard your TAM account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our Site. Please note that we will never ask for your TAM account username or password via email.
California law permits its residents to request and receive information about a business’ disclosure of certain categories of Personal Information to other companies for their use in direct marketing. If you are a California resident and a user of any of the Site, you can request a copy of this information from TAM by sending an email to the Customer Service Center or a letter to TAM Intelliware, div. Lode Data Systems, Inc. at 10609 West 159th Street, Orland Park, IL, 60467, Attention: Customer Service. Please include your name and email address in email requests, and your name and postal address in mail requests.
We do not knowingly collect or solicit information from anyone under the age of 13. If you are under 13, please do not use the Site. In the event that we learn that we have collected personal information from a child under the age of 13, we will delete that information as quickly as possible.
The Site is hosted and operated in the United States (“US”) and elsewhere in the world. By using the Site, you are consenting to the transfer of your personal information to the US. If you are accessing our Site from outside the US, please be advised that US law may not offer the same privacy protections are the law of your jurisdiction.
If you are a data subject in the European Economic Area (“EEA”), you have the right to access, rectify, or erase any personal data we have collected about you. You also have the right to data portability and the right to restrict or object to our processing of personal data we have collected about you. You may withdraw your consent at any time for any data processing we do based on consent you have provided to us.
To exercise any of these rights, contact us at firstname.lastname@example.org or TAM Intelliware, div. of Lode Data Systems, Inc., 10609 West 159th Street, Orland Park, IL 60467. We will respond to your request within 30 days. We may require additional information from you to allow us to confirm your identity. Please note that we store information as necessary to fulfill the purposes for which it was collected, and may continue to retain and use the information even after a data subject’s request for purposes of our legitimate interests, including to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
If you have any issues with our compliance, you have the right to lodge a complaint with an EEA supervisory authority.
PLACING AN ORDER FAQs
I am unable to place my order to an international address.
We are sorry for the inconvenience. At this time, we cannot take international orders.
I received an error when ordering. Was I charged? Was my order accepted?
Please contact us as soon as possible at 708-460-0999 or email@example.com. Please provide as much detail as possible in order to help us assist you.
Oops! I need to change or cancel my order.
Please contact us as soon as possible at 708-460-0999 or firstname.lastname@example.org. Orders are generally processed within one business day, so the sooner you reach out to us, the faster we will be able to assist you.
My order arrived damaged.
Please contact us within 3 business days of receiving your order to claim damaged or missing items. You may contact us at 708-460-0999 or email@example.com. When possible, please include a photo of the damaged items and original packaging condition. This will help expedite your claim. Claims are processed on a case-by-case basis. A pre-paid shipping label or other means of credit may be issued.
I want to return an item.
You may return some products within 30 days of receiving your order. Shipping costs incurred on return shipments will not be credited. All items being returned must have a Return Merchandise Authorization (RMA) number displayed clearly on the shipping address. To process a return and to receive an RMA number please call us at 708-460-0999. Important! Manufacturer warrantied items may not be returned; instead, you must contact the appropriate manufacturer for assistance with that item. Please refer to the warranty information included with the product by the manufacturer. For items that are returnable, they must be returned in like new condition in the original packaging. Some returns, if accepted, will be subject to restocking fees.
How much will my order cost to ship?
Your shipping cost is automatically calculated during checkout. Your shipping cost is based on your total purchase plus any additional “oversize” charges. Items which are large, heavy, or fragile may include an oversize charge. Oversize charges may apply to select items based on size, weight, or fragility.
When will my order arrive?
Orders for supplies and stocked product are shipped within 1-4 days and generally are delivered within a total of 4-10 business days depending on your location (please see Delivery Estimates map below). Orders for some equipment that is not stocked are typically shipped in 5-10 business days. Product orders are generally shipped based on the method selected and the time of ordering. Please see the Delivery Estimates map below.
I did not receive tracking information for my order.
Unfortunately, we cannot offer shipping confirmation for all purchases. When available, confirmation or tracking information is sent to the email address provided. If you have specific questions, please contact us at firstname.lastname@example.org.
EVENTS AND TICKETING FAQs
I cannot find my eTicket.
Your eTicket is provided as a PDF document with your Order Confirmation email. Your eTicket must be printed and brought with you for admittance. If you have lost your eTicket(s) or would like to download your eTicket(s) again, please follow these steps:
Login to your TAM eStore account.
Click on “Purchase History”
Click “Download and Print”
Click “View Order Details” corresponding to your eTicket purchase
Follow the link to download your eTicket(s) again
Please contact us at 708-460-0999 if you have questions.
I bought a ticket to an event that I can no longer attend. Can I get a refund?
Unfortunately, all event tickets are non-refundable.
I bought a ticket to an event happening on several dates. Can I attend on a different night?
Tickets to events at TAM may not be transferred to a different date.
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